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07778 123 668

F.A.Q's

Some information you may find useful

 

Call: 07778 123 668
Email: info@grandtouch.co.uk

F.A.Q.

What services do you offer?

Our company provides a comprehensive range of comercial and domestic cleaning services. Please visit the respective pages to view the exact services we offer. If the service you require is not listed on the page, then please get in touch with us through the contact or quote form with your request and we will get in touch with you to discuss your needs.

How often should I schedule a cleaning service?

At Errand Stars, we understand that maintaining a clean and tidy space is essential. That’s why we offer flexible cleaning schedules tailored to your needs. Whether you require our services on a weekly, bi-weekly, or monthly basis, we’ve got you covered. Our team of experienced cleaners will ensure that your premises are sparkling clean and fresh, allowing you to focus on what matters most. Trust Errand Stars to keep your space in tip-top shape. Contact us today to schedule your cleaning service.

How do you charge for your services?

Our pricing is based on the size of your premises and the type of cleaning service you require. We offer free estimates after an initial consultation, which can be booked through our website or over the phone.

Are your cleaners insured and background-checked?

Yes, all of our cleaners are fully insured and have undergone a rigorous background check to ensure the safety and peace of mind of our clients.

Do I need to provide cleaning supplies?

No, our teams come fully equipped with all the necessary high-quality cleaning supplies and equipment. If you have any specific products you would like us to use, please let us know.

How can I trust someone in my premises?

Trust is paramount in our business. Our cleaners are not only vetted and insured, but we also ensure they are trained to treat your premises with the utmost respect and professionalism.

How long does a cleaning session take?

Trust is paramount in our business. Our cleaners are not only vetted and insured, but we also ensure they are trained to treat your premises with the utmost respect and professionalism.

What if I am not satisfied with the cleaning?

Customer satisfaction is our top priority. If you’re not satisfied with any aspect of our cleaning service, please contact us within 24 hours, and we will arrange a re-clean of your premises at no extra charge.

How do I book a cleaning service?

You can book our cleaning services directly through our website, via email, or by calling our customer service team. We’ll work with you to find a convenient time for your cleaning session.

Do I need to be premises during the cleaning?

It’s not necessary for you to be on the premises, as long as our cleaners have proper access. However, if you prefer to be present, you’re more than welcome to stay during the cleaning.

How often should I get my house cleaned?

The frequency of cleaning is entirely up to your preference and lifestyle. We offer one-time, weekly, bi-weekly, and monthly cleaning services to fit your schedule and cleaning needs

Can I request the same cleaner every time?

We do our best to accommodate this request as we understand the importance of familiarity and consistency. Please mention this when booking your service.

What are your operating hours?

Our standard operating hours are 8 am to 6 pm, Monday through Saturday. Special arrangements can be made if you require services outside of these hours.

Are you eco-friendly?

Absolutely, we are committed to protecting the environment. We use eco-friendly cleaning products and methods whenever possible.

What is your cancellation policy?

We understand that plans can change. We ask for at least a 24-hour notice for cancellations to avoid a cancellation fee.

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What You Get When Asking Your Question

  • Prompt Response Time: within 24hrs
  • Customized Cleaning Solutions
  • Professional Service Team
  • Flexible Scheduling Options
  • Competitive Pricing Structure
  • Consistent Quality Assurance

Address

71-75 Shelton Street,

Covent Garden.

London

United Kingdom

WC2H 9JQ

Contact

Info@grandtouch.co.uk